Do You Offer Ad Hoc Support?
No. Focus Networks only support customers who are seeking comprehensive long term support through one of our Managed Services. If you are simply seeking a “quick fix” to a problem then we are not the Company for you.
Do You Offer Onsite Support?
Yes. Regular onsite support comes standard with our Managed Network Service. Focus Networks commit to attending site at an agreed time for a minimum of 2 hours each week. This onsite support ensures your staff receive regular assistance and allows Focus Networks to conduct proactive maintenance.
How Will My Network Improve?
Focus Networks take an Enterprise approach to Small to Medium Business (SMB) Networks. This introduces a strong focus on:
- Standard equipment and software to improve uptime and reduce costs
- Market leading brands that deliver performance, reliability and support
- Weekly proactive maintenance on IT systems \IT Budgeting to control IT expenditure
- Long term support to grow with your business
Can Focus Networks Provide Remote Access?
Yes. Focus Networks use several technologies from leading manufacturers to provide remote access to key services such as E-Mail, Office Documents and Company Applications. Remote Access delivers:
- Security to ensure only authorised users gain access
- Speed and reliability using proven technologies
- Access to a full suite of applications not just email
Do Focus Networks Offer A Service Level Agreement (SLA)?
Yes. All Focus Networks Managed Services deliver guaranteed response times. The Managed Network Service means Focus Networks guarantee to respond within four hours.
What Do Our IT People Do Each Week? Will Focus Networks Be Any Different?
Yes. An easy to read Monthly lManagement Report is provided to each client at no additional charge. This provides feedback on:
- IT Support Request Statistics
- Project Updates
- Major Outages
To request a sample Monthly Management Report please click here.
How Do We Keep Track of Completed IT Support Requests?
Focus Networks use an electronic, user friendly Helpdesk. Every client has a job queue and each job request generates a unique Job No. Comments and closure of each job is emailed to the client. The client can login to view their queue.
We Have Trouble Understanding Our IT People. How do Focus Networks Convey Information?
The Focus Networks team are not “nerds”. Extensive Corporate/Government experience and dealings with CEO’s, CFO’s, GM’s and alike allows the Focus Networks team to easily translate technical information into meaningful advice.