MINING CIVIL CONTRACTOR
This client is a multi-disciplined business providing products and services to mining & civil clients in Australia and overseas.
The client is owned by one of Australia’s leading providers of specialist Engineering, Contracting and Manufacturing Services to the Construction and Mining Industries and operates from offices throughout Australia, the Middle East and the United Kingdom.
Established in 1959 and listed on the Australian Stock Exchange in 1987 the Group has an unequalled reputation for service, quality and innovation.
The Group provides:
- Construction + Formwork
- Concrete Supply + Placement
- Remedial Engineering
- Engineers + Contractors
- Manufacturing + Supply
- Drilling + Blast Services
- Geotechnical Services
- Marine + Civil Structures
In 2003 the client had out grown their existing IT company so they went to market for a replacement. Focus Networks were the successful candidate. Over the years completed work has included:
- Business grade dual Internet connections and firewall at Head Office to deliver a higher uptime for email and ALL remote site connectivity.
- Business grade Internet connection and firewall at remote sites to deliver a higher uptime for access back to Head Office.
- Remotely managed uninterruptable power supplies at Head Office and remote sites to gracefully shutdown equipment in the event of a power outage.
- Primary and backup domain controllers at Head Office to serve data faster to users. Exchange email capabilities for roaming mobile users.
- Implementation of roles to create permissions for corporate data.
- LTO tape drive to backup data more efficiently.
- Implementation of Microsoft Shadow Copy to allow users to restore documents following accidental deletion or unwanted changes.
- Terminal Server placement at Head Office for core applications and full “out of office” experience for remote users.
Currently the client has over 80 users located in Perth and remotely. Support averages 9 hours per week which includes onsite and remote support. Project work is additional to these figures. A typical week would see 15 helpdesk calls being logged and closed.