IT security is a key issue for all businesses. Focus Networks minimises your IT risks by placing a managed firewall onsite that contains strict policies based on your IT usage policies or staff behaviours.
Monthly reports help to manage your ISP costs and keep track of how your IT systems are being used.
Proactive management of a firewall maintains higher levels of security and increases Internet connectivity uptime.
Adhoc support generally for non urgent issues is billed in 10 minute blocks. Support is on a 24x7 basis.
Adhoc support generally for urgent issues is billed in hourly blocks. Support is on a 24x7 basis.
We ensure rapid replacement of technology in the event there is a manufacturers’ defect. Loan hardware will be configured ready for installation within 8 working hours of you logging a support call.
This overview report is emailed and provides monthly details of bandwidth, web usage and top users. It also provides details of external parties that have attempted to get into your system.
This is automatically provided to cover repair or replacement of any defective product due to manufacturer defects.
Software updates from the manufacturer which improve the functionality, reliability and security of your devices are pro-actively installed with your consent.