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Managed Network Service
Managed Firewall Service
Email Protection Service
Managed Recovery Service
Project Implementation Service
Managed Telephony Service
Managed Proactive Service
Managed Infrastructure Service
IT Audit Service
Technical issues that do not require onsite assistance will be resolved remotely.
Technical issues that require onsite assistance will be resolved onsite.
We ensure rapid replacement of technology in the event there is a manufacturers’ defect. Loan hardware will be configured ready for installation within 8 working hours of you logging a support call.
This overview report is emailed and provides daily details of incoming calls, outgoing calls, talk time, call time and associated averages.
Software updates from the manufacturer which improve the functionality, reliability and security of your devices are proactively installed with your consent.
A monthly system configuration backup is securely stored offsite on a Focus Networks management server.
A limited account is created so that the client can complete basic telephony tasks if required.
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