AGREED SERVICE LEVELS
Critical, major and minor categories are defined for telephone, email and onsite response times. A money back guarantee is offered.
Our clients meet the business owners to discuss customer service delivery, staff performance or budget for future technical solutions.
AFTER HOURS SUPPORT
Available 24/7 x 365 in the event that an unscheduled outage occurs. Two staff are available to offer our clients onsite or remote help.
Fully trained staff resolve all IT issues. All staff maintain vendor certifications with each having years of relevant field experience.
PROVEN TRACK RECORD
We started business in 2001. Work has been completed at many sites across Western Australia, the Eastern States and overseas.
Our Managed Services
Focus Networks delivers a number of Managed IT Services. Consider how the options below could fit into your current IT environment.
Backup and Archive
Secure onsite and offsite storage areas with defined retention periods. These are monitored and verified daily and then tested annually.
Complex once off jobs completed by certified and experienced staff. Project management involving key stakeholders always delivers smooth outcomes.
Intelligent storage on premise and in a Tier III data centre as a hybrid solution. This is monitored daily and then tested annually as a partial or full cutover.
On premise or cloud based VOIP solutions using business grade SIP. Cost effective, high quality communications with a monthly usage report.
Enterprise grade hardware in a Tier III data centre with multiple levels of security. A scalable solution with high availability to increase uptime.
A fee per device model delivered as a monthly cost. Scheduled site visits with a monthly management report and quarterly IT meeting.
Hosting in a Tier III data centre for DNS, domain and web. Design and development delivering security management and proactive patching.
Our Adhoc Services
Focus Networks delivers a number of Adhoc IT Services. Consider how the options below could fit into your current IT environment.
An in depth inspection of IT systems based on 18 core areas. Findings, recommendations, scorecard, timeframe and budget estimates are included.
A review of IT systems based on 16 core areas. Previous achievements, future goals, Gartner ICT trends and plan with budget estimates are included.
Disaster Recovery Plan
An IT business continuity assessment. Business impact analysis, management teams, recovery time objectives and strategy are included.